Help Center
Frequently Asked Questions
Answers about our made-to-order apparel, shipping, payments, returns, and exchanges.
Last updated: September 30, 2026Common Questions
Everything You Need To Know
Yes. Every T-shirt and piece of adult apparel on zestigifts.com is printed to order. Once you place an order, your item is produced upon order and then shipped to you — nothing is pre-made.
Orders are processed (made to order) within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You’ll receive a tracking number by email once your order ships.
Business days are Monday - Friday, excluding public holidays. Our support hours are Mon–Fri, 9:00 AM – 5:00 PM MT.
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number are included in your shipping confirmation email.
Shipping is a $4.95 flat rate per order to all destinations we serve.
We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories, or international destinations.
No. We ship within the United States only — all 50 states including Alaska and Hawaii.
We accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.
For change-of-mind and sizing returns, yes — we do not charge a return shipping fee and send you a free prepaid return label.
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for, and we’ll send a free prepaid return label.
Email [email protected] with your order number. Our team sends a prepaid return label within 1 business day at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.
Because items are made to order, cancellations are only possible before production begins. Email [email protected] with your order number as soon as possible; if the item hasn’t entered production, we cancel it and refund you in full.
Refunds are processed within 2 business days after we inspect your returned item. Your bank or PayPal may take an additional 3–5 business days to post the refund.
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Email [email protected] within 7 days after the estimated delivery date. We open a carrier investigation (3–5 business days) and, once confirmed lost, send a made-to-order replacement or a full refund.
Contact us and we’ll make it right with a full refund including the original shipping fee, or a free made-to-order replacement.
Email [email protected]. We reply within 24 business hours during our support hours, Mon–Fri, 9:00 AM – 5:00 PM MT.
Still have a question? Email [email protected] and we’ll reply within 24 business hours.